Service - Tushun Auto Parts Co.,Ltd.

R & D CAPABILITIES

We support the production of OEM products, drawing products and sample

products. We have our own the mold workshop saves most of the development time for customers.

Analyse& Design According To Customer Demand And To Improve The Performance Of The Silicone Hose To Avoid Its Fault

Performance.Tooling Workshop In House And R&D To Confirm 7 Days For Initial Sample.

TEST EQUIPMENT

We have established integrated production system for new product develop-ment, material testing,mold design to manufacturing, which helps us making out standing products in this field.We have advanced manufacturing machines, testing equipment and inspection devices.

CERTIFICATE

We have established quality management system, and we have the IATF16949:2016 certified and the ISO/9001:2015 certified and SGS Certificate.

SERVICE AND AFTER SALES

5 COMMITMENTS OF SERVICE

1. Sales representatives and company service telephones are open 24 hours a day to serve customers at any time.
2. Customer service requirements within 2 hours to make a handing opinion reply.
3. Provide free answers to technical questions for customers.
4. If the product is defective, it will be replenished for customers within one week free of charge.
5. In general，the complaint processing time shall not exceed 24 hours, and in larger complaint processing time shall not exceed 72 hours. In special cases，the complaint processing time shall be agreed with the customer.
After-sale period regulations: Receive customer complaints within one year from the date of product sale.

PRODUCT AFTER-SALES SERVICE INTRODUCTION

FAQ

Q1: Are you a Manufacturer or a Trading Company?
A: We are a professional manufacturer specializing in silicone hose ,rubber hose and car filters for several years. 100% industrial corporation, not cooperating partner. It would be our big honor if you can come to visit us.

Q2: Can you produce according to the samples?
A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.

Q3: How can i get the price?
A: We usually quote within 24 hours after we get your inquiry(Except weekend and holidays). If you are very urgent to get the price, please email us or contact us in other ways so that we can offer you a quote.

Q4: What is your delivery time?
Generally the samples will be sent immediately by the air express in 3 days if the goods are in stock.Normally within 30 days, please confirm with us before order!

Q5: What's the Payment Terms?
A: Usually,30% as deposit,70% before shipment by T/T.
Western Union acceptable for small amount.
T/T, L/C acceptable for large amount.
Paybal, Alipy are also accept.

Q6: How you pack products?
A: Normally, plastic bag inside and carton outside. We'll do according to customer's requirements.

Q7: What’s our shipping ways?
A: a. By sea, air, land.
B. If you always import goods from the different city in China, we suggest you cooperate with a shipping agency to collect goods for you from the different location. If it's necessary, we can recommend someone for you.

Q8: What's your available port of Shipment?

A: YTianjin / Qingdao/ Shanghai/ Ningbo ports available

Q9: Can you provide sample for me?
Yes,we can provide samples for you ,but you may need to pay some shipping charges.

Q10: How do you make our business long-term and good relationship?
A: 1. We keep good quality and competitive price to ensure our customers benefit ;
2.: We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

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